Release Notes

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ChatGPT Ticket Summary by ATVEZA App Integration with Zendesk Support

Release Notes - ChatGPT Ticket Summary by ATVEZA v1.2.0

We are excited to announce the latest version of the ChatGPT Ticket Summary by ATVEZA app, packed with new features and improvements to enhance your experience. Below are the key enhancements in this release:

1. Customized Instructions for OpenAI: Now you can tailor the instructions for generating answers and summaries. Provide specific guidelines to get more accurate and personalized responses from OpenAI. Your instructions, your way!

   Benefit to Admins: Unlock the power of customization by providing precise instructions, resulting in more relevant and tailored answers.
   
   

2. Regenerate with API Call Economy: Introducing a new button that allows you to regenerate the response using an API call to OpenAI only when you press the "Regenerate" button. This helps optimize API usage and reduce unnecessary calls.

   Benefit to Users: Enjoy efficient API usage, saving costs and ensuring that API calls are made only when necessary, resulting in enhanced performance.
   
   

3. Add Comment Button: We've added a new button that allows you to conveniently insert the response generated by OpenAI into the ticket's comment area. This enables you to easily include the AI-generated text as a comment within the ticket.

   Benefit to Users: Seamlessly integrate AI-generated responses into ticket comments, ensuring comprehensive documentation and streamlining communication with customers.
   
   

4. Improved Interface with Stylish Buttons: The interface has been enhanced with a fresh style for buttons, providing a more modern and visually appealing look.

   Benefit to Users: Experience an improved user interface that is aesthetically pleasing and enhances the overall usability and navigation of the app.

We hope these new features and improvements enhance your workflow and make your experience with the ChatGPT Ticket Summary app even more productive and enjoyable. We value your feedback, so please don't hesitate to reach out to us with any suggestions or questions. Stay tuned for more updates and exciting features in future releases!

Thank you for choosing ChatGPT Ticket Summary by ATVEZA.